Maintenance and Operations Work Order
Redlands Unified School District uses Incident IQ for Maintenance & Operations work order requests. This process allows District staff to submit, track, and communicate about facility-related needs in one centralized system.
Incident IQ is the same platform currently used for District IT tickets. Staff will now also use Incident IQ to submit Maintenance & Operations work orders.
Most work orders submitted by school site staff will route through a site administrator for approval before being sent to Maintenance & Operations.
Staff may submit a Maintenance & Operations work order through Incident IQ using the link below:
Submit an M&O Work Order:
https://redlandsusd.incidentiq.com
How to Submit a Work Order
- Go to the Incident IQ dashboard:
https://redlandsusd.incidentiq.com - At the left side of the screen, select New Ticket.
- Select M&O Work Order.
- Select the appropriate M&O Work Order Category.
- Complete the work order form, including:
- Description of the issue
- Room or location
- Whether the issue is a safety hazard
- Photos or supporting files, if applicable
- Click Submit Ticket.
Once submitted, Maintenance & Operations staff will review the request and follow up as needed.
Before You Submit
To help Maintenance & Operations respond efficiently, please include as much detail as possible in your request.
Helpful information may include:
- The specific location of the issue
- A clear description of what needs attention
- Whether the issue presents a safety concern
- Photos or attachments, when available
- Any relevant background information that may help staff assess the request
Work Order Approval Process
Most work orders submitted by staff at school sites will first route to a site administrator for review and approval. Once approved, the work order will be submitted to Maintenance & Operations for review and follow-up.
This process helps ensure requests are reviewed at the site level before being assigned to District staff.
Questions?
Contact Loren_Parck@redlands.k12.ca.us if you have any questions.